Pasar al contenido principal Haga clic para ver nuestra Declaración de accesibilidad o póngase en contacto con nosotros si tiene alguna pregunta relacionada con la accesibilidad.
Co-workers looking at charts in a meeting room

Case Study: Global Claims Management Co. Goes Paperless

Challenge

Addressing a “paperless office” initiative, this global claims management company was looking to not only stop creating paper in their work environment, but also minimise the ingestion of external paper in the form of mail. Employees’ access to physical files could take several business days, hindered by lengthy document retrieval and shipping processes, which negatively impacted customer satisfaction, and added unnecessary document management operational costs. The company needed a solution to convert critical business documents into a digital format that could be stored and conveniently accessed at any time.

Solution

The claims management company has their mail directed to a PO Box that is transported daily to the Xerox® Digitisation Center where the mail is opened, scanned, indexed by the recipient’s name, and uploaded into the client’s content management system. The company’s employees now handle no paper mail — instead, they receive an email indicating that a digital copy of the mail item has been received and a link is provided to directly access their personal “mailbox” to view the images.

Results

Approximately 1,000 hard copy documents are processed at the Xerox Digitisation Center per month, which are a mixture of mail items and office documents. Xerox now receives all mail intended for the client’s Canadian office (with the exception of courier packages), which eliminated the need to staff a full-time mailroom operation. Since mail documents arrive in a digital format, the files are immediately integrated into electronic workflows without the need to scan or dispose of paper originals onsite.

Póngase en contacto con nosotros

Más información sobre los servicios de administración de contenidos empresariales

Explore archivos PDF, vídeos, infografías y más sobre este tema.

Artículos relacionados

  • Gold stars on a black background

    Xerox galardonado con Software Line of the Year por Buyers Lab

    Las aplicaciones de Xerox® DocuShare® y ConnectKey® han contribuido a que alcancemos nuestra posición de liderazgo durante la temporada de premios de invierno de 2020.

  • Young girl writing in a workbook with a pencil

    Refuerzo a los profesores

    Descubra cómo Lincoln Public Schools utilizaron Xerox® DocuShare® para que los docentes tuvieran más tiempo para dedicarse a ayudar a los alumnos.

  • Aerial view of the city of Dhaka, Bangladesh

    La gigantesca operación de un país

    De qué manera Xerox ayudó al Gobierno de Bangladesh a capturar, almacenar y analizar los datos de la población para que el país pudiera prestar, de forma más eficaz, los servicios sociales a quienes los necesitan.

  • Two employees in a room of servers, looking at a laptop

    Asegúrese de que la información importante esté protegida y sea accesible

    ¿Hasta qué punto está seguro de que su organización cumple todas las normativas de la industria?

  • Government building with columns and statues

    The Verdict on DocuShare®

    See how the law offices of Dibble & Miller, P.C. use Xerox® DocuShare® to ensure premium service for every client.

  • Man in blue shirt with stack of paper

    How Xerox DocuShare helped Arbet Aménagement transform its way of working

    See how Arbet Aménagement creates the ideal workspace using Xerox DocuShare to store and manage electronic files easier than ever before.

Compartir