David Arnold, Service Development Manager, ePrintsourcing, Xerox Global Document Outsourcing, discusses the replacement of fragmented print procurement processes with a centralized outsourced service that controls print costs and accelerates time to market.

Bryan Baker, Enterprise Consultant, Xerox Global Document Outsourcing, presents seven steps to create outsourcing success with customer communications – from defining what you want to charting your course to getting results – and provides two real-world examples.

El estudio de Coleman Parkes, realizado con 259 bancos comerciales y 35 importantes minoristas de Europa, identifica oportunidades para alinear las comunicaciones con los objetivos de marketing y, además, muestra cómo se puede utilizar la nueva tecnología para conectar con los clientes.

Richard Baily, Vice President, Imaging and Document Management Services, Xerox Global Document Outsourcing, discusses outsourcing of document management and records management to cut costs, minimize risk, and achieve greater efficiency, profitability, and agility in your business.

Dawne Dennison-Herbert, Service Development Manager, Creative Services, Xerox Global Document Outsourcing, examines the document creation process in today’s companies and offers a simplified solution that can help alleviate out-of-control costs.

Julian Troake, Global Industry Marketing Manager, Financial Services, Xerox Global Document Outsourcing, and Paul McAdam, Senior Managing Director, BAI® Research, explore how banks can maximize cross-selling opportunities and minimize attrition by directing resources toward new customers.

Jim Joyce, Senior Vice President, North American Office Services, Xerox Global Document Outsourcing, describes five critical steps and foundation principles for a document management strategy that results in renewable cost savings, productivity gains, and competitive advantage.

Ken Reiff, Vicepresidente de Desarrollo del negocio de los Servicios de gestión de litigios de Xerox, analiza cómo pueden las corporaciones utilizar eDiscovery para cumplir los plazos de los tribunales e influir positivamente en el resultado de un litigio, así como en su cuenta de resultados.

Paul Lundy, Managing Director, Document Outsourcing and Communication Services, Xerox Global Document Outsourcing, explores how poor post-sale client communications can undermine business success and presents three ways to transform communications to improve results.

Chris Williams, Service Development Manager, Finance and Administration Services, Xerox Global Document Outsourcing, explains how to give collection managers ready access to the information needed to resolve disputes, resulting in fewer day sales outstanding, deductions, and write-offs, and improving client satisfaction.

François Ragnet, Managing Principal, Technology Innovation, Xerox Global Document Outsourcing, describes how businesses can use paper responsibly and implement new technologies to drive business improvement and preserve the environment.

Patricia Calkins, Vicepresidenta de Medio ambiente, sanidad y seguridad de Xerox Corp., explica cómo invertir con sentido en iniciativas verdes que contribuyan de forma cuantificable al medioambiente y a la cuenta de resultados.

François Ragnet, Managing Principal, Technology Innovation, Xerox Global Document Outsourcing, explains how to reengineer the mailroom using information workflow practices and software to reduce client response time and cost, improve communications and quality, and assure regulatory compliance.

Shaun Pantling, Director and General Manager, Xerox Global Document Outsourcing, describes how to achieve immediate and guaranteed cost savings via a Managed Print Service

John Oppy, General Manager, Document Advisor Program Office, Xerox Global Document Outsourcing, describes how the right Document Advisor can help enterprises develop a cohesive strategy for document processes that optimizes spend and reduces costs while improving client acquisition and retention.